Terms of service
TERMS OF SERVICE
Last Updated: September 4, 2026
Welcome to DPNEX.IN. These Terms of Service (“Terms”) govern your access to and use of the DPNEX.IN website, online store, products and related services (“Services”).
DPNEX.IN is powered by Shopify, which provides the technology and platform used to operate our online store. However, purchases made through DPNEX.IN are transactions between you and DPNEX.IN.
By accessing our website, browsing our products or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or Services.
1. ELIGIBILITY AND ACCOUNT
You must be legally capable of entering into a contract under applicable Indian law to use our Services and place orders.
You agree to provide accurate, complete and current information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.
We reserve the right to suspend or terminate an account where we reasonably believe that these Terms have been violated or fraudulent or unlawful activity has occurred.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate.
However, colours, appearance and images may vary depending on your device or screen settings.
Product availability, specifications, prices and descriptions may change without prior notice.
We reserve the right to discontinue products or limit quantities where necessary.
3. ORDERS
When you place an order on DPNEX.IN, you are making an offer to purchase the selected product(s).
An order will be considered accepted after successful payment processing and/or order confirmation by DPNEX.IN.
We reserve the right to refuse, cancel or limit an order in circumstances including:
- Product unavailability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Violation of these Terms
If we cancel an order after payment has been received, the applicable amount will be refunded according to our Refund Policy.
Please review your order carefully before completing the purchase.
4. PRICES AND PAYMENT
All product prices are displayed on the website in Indian Rupees (INR), unless otherwise stated.
Prices, discounts and promotional offers may change without prior notice. The price applicable to your order will generally be the price displayed at the time you place the order.
Applicable taxes, shipping charges or other charges, where applicable, will be displayed during checkout or communicated before order confirmation.
You agree to provide valid and accurate payment information.
We use third-party payment service providers to process payments. DPNEX.IN does not store complete payment card details on its own servers.
5. SHIPPING AND DELIVERY
We aim to dispatch orders within the estimated processing time shown on the website or communicated to you.
Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control, including:
- Courier delays
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Incorrect or incomplete address information
- Operational issues with delivery partners
- Other events beyond our reasonable control
Customers are responsible for providing a complete and accurate shipping address and contact information.
If a package is returned because of an incorrect address, refusal to accept delivery, repeated delivery failure or other customer-related reasons, additional shipping or re-delivery charges may apply where permitted.
For more information, please review our Shipping Policy.
6. RETURNS, REFUNDS AND CANCELLATIONS
Returns, replacements, refunds and cancellations are governed by our Refund and Return Policy.
Please review that policy before placing an order.
Refund Policy: [INSERT REFUND POLICY LINK]
Where a product is damaged, defective or incorrect, customers should contact us within the period specified in our Refund and Return Policy and provide the required order details and supporting photographs or videos where applicable.
7. INTELLECTUAL PROPERTY
All content available on DPNEX.IN, including logos, brand names, text, graphics, photographs, product descriptions, designs, videos and other materials, is owned by or licensed to DPNEX.IN or its respective owners.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission, except where permitted by applicable law.
DPNEX.IN and related brand elements may constitute trademarks or other intellectual property rights of their respective owners.
8. THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services, applications, payment processors, delivery providers or links to third-party websites.
We are not responsible for the independent policies, availability, content or practices of third-party services.
Your use of third-party services may also be subject to their own terms and policies.
9. SHOPIFY
DPNEX.IN is powered by Shopify.
Shopify provides the e-commerce platform that allows us to offer our products and Services online. Purchases made through DPNEX.IN are transactions between you and DPNEX.IN.
Shopify is not responsible for the products sold by DPNEX.IN or for disputes arising directly between customers and DPNEX.IN regarding such purchases.
10. PRIVACY
Your use of our Services is also governed by our Privacy Policy.
Privacy Policy: [INSERT PRIVACY POLICY LINK]
We may collect and process information necessary to provide Services, process orders, communicate with customers, process payments, arrange delivery and comply with applicable legal requirements.
Because our store is powered by Shopify and may use third-party service providers, information may be processed by those providers in accordance with their applicable privacy policies.
11. CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, videos or other content to DPNEX.IN, you represent that you have the necessary rights to provide that content.
By submitting such content, you grant DPNEX.IN a non-exclusive, royalty-free right to use, reproduce, display and publish the content for legitimate business purposes, including improving and promoting our Services, subject to applicable law.
We may remove content that is unlawful, misleading, abusive, offensive, defamatory or violates the rights of another person.
12. ERRORS AND OMISSIONS
From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, availability, promotions, shipping information or other content.
We reserve the right to correct such errors and update information at any time.
Where permitted by applicable law, we may cancel an order affected by a material error and provide an appropriate refund where payment has already been received.
13. PROHIBITED USE
You agree not to use DPNEX.IN for any unlawful or unauthorized purpose.
You must not:
- Violate applicable Indian laws or regulations
- Provide false or misleading information
- Attempt to commit fraud
- Interfere with website security or functionality
- Upload malicious software or harmful code
- Attempt unauthorized access to our systems
- Copy or commercially exploit our website content without permission
- Abuse, harass or threaten our employees, partners or other customers
- Use the website to conduct activities that may harm DPNEX.IN or other users
We may restrict or terminate access where we reasonably believe that prohibited activity has occurred.
14. DISCLAIMER
We make reasonable efforts to keep our website and product information accurate and available.
However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
To the extent permitted by applicable law, information and Services are provided subject to these Terms and applicable policies.
Nothing in these Terms is intended to exclude or restrict any consumer rights or protections that cannot legally be excluded or restricted under applicable Indian law.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, DPNEX.IN and its service providers will not be responsible for indirect, incidental or consequential losses arising from the use of our website or Services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited under applicable law, including liability that cannot legally be excluded.
Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable Indian law.
16. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, fraud, misuse of our Services or infringement of another person's rights.
17. TERMINATION
We may suspend or terminate your access to our Services where reasonably necessary, including where you violate these Terms or engage in fraudulent, unlawful or abusive activity.
Termination will not affect rights or obligations that arose before termination.
18. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and any mandatory rights available to customers, disputes relating to these Terms or purchases from DPNEX.IN shall be subject to the jurisdiction of the competent courts in India.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, business practices or applicable laws.
The updated Terms will be posted on this page with the revised “Last Updated” date.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
20. CONTACT INFORMATION
If you have questions about these Terms, products, orders, shipping, returns or refunds, please contact us:
Store Name: DPNEX.IN
Website: DPNEX.IN
Email: [dnyaneshwarg259@gmail.com]
Customer Support: [ 7820867210, 7219739720, 9356132230 ]
Business Address: [S/O: Savta Gaikwad, Borgaon Tal Malashiras, Gaonthan, Borgaon, Borgaon, Solapur, Maharashtra, 413112]
For privacy-related questions:
Privacy Policy: [https://admin.shopify.com/store/z7z1w0-sj/settings/legal/privacy]
For returns and refunds:
Refund & Return Policy: [https://admin.shopify.com/store/z7z1w0-sj/settings/legal/refund]
For shipping information:
Shipping Policy: [https://admin.shopify.com/store/z7z1w0-sj/settings/legal/shipping]