Refund policy
RETURN & REFUND POLICY
Last Updated: September 4, 2026
At DPNEX.IN, we are committed to providing a satisfactory shopping experience. If you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return or refund in accordance with the terms of this policy.
1. RETURN PERIOD
You may request a return within 30 days of receiving your order, subject to the eligibility requirements set out below.
For defective, damaged, or incorrect products, please contact us as soon as possible after delivery.
2. RETURN ELIGIBILITY
To be eligible for a return:
- The product must be unused and in the same condition in which it was received.
- The product must be returned in its original packaging, where applicable.
- All tags, accessories, manuals, and other included items must be returned, where applicable.
- You may be required to provide your order number, invoice, or other valid proof of purchase.
- The product must satisfy any additional return conditions specified on the relevant product page.
Products that have been used, damaged due to customer misuse, altered, or returned without the required accessories may not be eligible for return.
3. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: "dnyaneshwarg259@gmail.com" (mailto:dnyaneshwarg259@gmail.com)
Please include the following information:
- Order number
- Product name
- Reason for the return
- Photos or videos of the product, where applicable
- Photos of the packaging, particularly in cases involving damaged or incorrect products
Please do not return any product without first contacting us and receiving return instructions.
Return Address:
[S/O: Savta Gaikwad, Borgaon Tal Malashiras, Gaonthan, Borgaon, Borgaon, Solapur, Maharashtra, 413112]
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly upon delivery.
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product ordered
- Missing essential parts or accessories
please contact us as soon as possible at "dnyaneshwarg259@gmail.com" (mailto:dnyaneshwarg259@gmail.com) and provide your order details along with supporting photos or videos.
After reviewing the matter, we may provide an appropriate resolution, which may include a replacement, return, or refund, subject to the circumstances and applicable law.
5. NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
- Products specifically identified as non-returnable
- Personalized or customized products
- Products that cannot be returned for hygiene or safety reasons after opening or use
- Products damaged due to misuse, negligence, or improper handling by the customer
- Gift cards, where applicable
- Clearance or sale products where the relevant product listing clearly states that they are non-returnable
Any product-specific return restrictions will be disclosed on the applicable product page, where relevant.
6. RETURN SHIPPING
For approved returns involving defective, damaged, or incorrect products, DPNEX.IN may provide return instructions and, where applicable, arrange or bear the reasonable cost of return shipping.
For returns requested for reasons other than a defective, damaged, or incorrect product, return shipping costs may be the responsibility of the customer, where permitted by applicable law and properly disclosed.
Return shipping arrangements will be communicated after the return request has been reviewed.
7. EXCHANGES
If an exchange is approved, we will provide instructions for returning the original product.
Exchange availability is subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.
8. REFUNDS
Once the returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your bank account or payment account may vary depending on your bank or payment provider.
If you have not received an approved refund within a reasonable processing period, please contact us at:
"dnyaneshwarg259@gmail.com" (mailto:dnyaneshwarg259@gmail.com)
9. CANCELLATION OF ORDERS
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed, or shipped.
If an order is successfully cancelled after payment has been received, any applicable refund will be processed to the original payment method, subject to the applicable terms.
10. RETURN INSPECTION
All returned products may be inspected before a return, replacement, or refund is approved.
If a returned product does not satisfy the applicable return conditions, we may reject the return or provide an alternative resolution where appropriate.
11. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate shipping and contact information.
A return or refund may not be available where delivery failure or return results from incorrect address information, refusal to accept delivery, repeated delivery failure, or other circumstances attributable to the customer, subject to applicable law.
12. POLICY CHANGES
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, or applicable laws.
Any updated version of this policy will be posted on this page with a revised “Last Updated” date.
13. CONTACT US
For questions regarding returns, refunds, replacements, or exchanges, please contact:
DPNEX.IN
Email: "dnyaneshwarg259@gmail.com" (mailto:dnyaneshwarg259@gmail.com)
Website: DPNEX.IN
Return Address[S/O: Savta Gaikwad, Borgaon Tal Malashiras, Gaonthan, Borgaon, Borgaon, Solapur, Maharashtra, 413112]